Call Center at “MTS Armenia” headquarters

The call center consists of the following:  the main hall for the operators, the manager’s office, and the lounge combined with the kitchen and two bathrooms.

The main hall is 180 sqm and is designed for 60 workplaces. In comparison with the overall sizes, setting up such number of desktops and, at the same time, providing sufficient space for the free movement was one of the major issues. Maintaining of acoustic requirements was the other but not the least important condition. The modular type of tables design was selected for satisfying these two basic points. The tables are joined to each other by their vertical separate cabinets and create a tight space around the each operator. The furniture walls are covered with acoustic panels from the three sides.

Taking into account that the ceiling level is rather low compared to the surface, the entire hall was furnished in such a way in order to have a free space in the central part of the hall. The table cabinets decorating the center of the hall are covered with oak veneer; the upper section is allocated for the greenery. The natural wood and the green section break the cold and tense working environment by granting warmth and coziness to the interior.

The ceiling is assembled with acoustic panels, in which there are intended the linear LED lightings. The latter are arranged in the transversal directions of the desktops in order not to prevent the super illumination of the monitors.

Acoustic panels are also hung in the free spaces of the walls to provide extra sound absorption.

The entire working area is designed in a delicate combination of colors, dominated by white color.

The kitchen and lounge area, indifferent to the workplace, is designed with more bold colors.

Location: Yerevan, Armenia
Year of Implementation: 2016-2017
Surface: 222.0sqm
Client: “MTS Armenia” LTD.